Effect of internal-marketing-mix on customer-pyramid-oriented banking service performance: an Indian experience
| dc.contributor.author | Selvarasu, A. | |
| dc.contributor.author | Natarajan, K. | |
| dc.contributor.author | Filipe, J. | |
| dc.date.accessioned | 2016-07-19T11:56:22Z | |
| dc.date.available | 2016-07-19T11:56:22Z | |
| dc.date.issued | 2013 | |
| dc.date.updated | 2016-07-19T11:55:12Z | |
| dc.description.abstract | The study proposes marketing support facility provided by all three categories of bank employees each as a commitment to service performance. IM has proved its results in human resource management implications and it is proposed to yield in the marketing as well as business development function in banking service performance in form of added values in an organization | por |
| dc.distribution | Internacional | por |
| dc.identifier.issn | 2047-0916 | por |
| dc.identifier.uri | https://ciencia.iscte-iul.pt/public/pub/id/12627 | |
| dc.identifier.uri | http://hdl.handle.net/10071/11798 | |
| dc.journal | International Journal of Latest Trends in Finance and Economics Sciences | por |
| dc.language.iso | eng | por |
| dc.number | 3 | por |
| dc.pagination | 583-593 | por |
| dc.peerreviewed | yes | por |
| dc.publicationstatus | Publicado | por |
| dc.publisher | ExcellingTech Publisher | por |
| dc.relation.publisherversion | The definitive version is available at: http://www.ojs.excelingtech.co.uk/index.php/IJLTFES/article/view/Selvarasu/496 | por |
| dc.rights | open access | por |
| dc.subject | Internal marketing | por |
| dc.subject | Internal customer service | por |
| dc.subject | Customer pyramid orientation | por |
| dc.subject | Banking service performance | por |
| dc.title | Effect of internal-marketing-mix on customer-pyramid-oriented banking service performance: an Indian experience | por |
| dc.type | article | en_US |
| dc.volume | 3 | por |
| degois.publication.firstPage | 583 | por |
| degois.publication.issue | 3 | por |
| degois.publication.lastPage | 593 | por |
| degois.publication.title | International Journal of Latest Trends in Finance and Economics Sciences | por |
| dspace.entity.type | Publication | en |
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