IT governance, culture, and individual behavior

Abstract

Information technology (IT) has become vital to organizations' success. For this reason, IT Governance (ITG) is necessary to control better solutions, sustainable development, and better decision-making. Since an organization's advantage lies in its employees' behavior, this study analyses the impact of ITG institutionalization on the key dimensions of Organizational Citizenship Behavior (OCB). OCB describes individuals' voluntary commitment to an organization. Plus, to moderate this relationship, Organizational Culture (OC) is recognized as an essential asset that affects OCB behaviors and attitudes and ITG performance. In summary, the findings of this study contribute to the development of a conceptual model that considers different OC types to explain how the institutionalization of ITG affects individuals' behavior.