Let's work together, especially in the pandemic: Finding ways to encourage problem-focused voice behavior among passionate employees

Abstract

Purpose—This study seeks to unravel the relationship between employees’ passion for work and their engagement in problem-focused voice behavior by identifying a mediating role of their efforts to promote work-related goal congruence and a moderating role of their perceptions of pandemic threats to the organization. Design/methodology/approach—The research hypotheses were tested with quantitative data collected through a survey instrument administered among 158 employees in a large Portuguesebased organization that operates in the food sector, in the midst of the COVID-19 pandemic. The Process macro was applied to assess the moderated mediation dynamic that underpins the proposed theoretical framework. Findings—Employees’ positive work-related energy enhances their propensity to speak up about organizational failures because they seek to find common ground with their colleagues with respect to the organization’s goals and future. The mediating role of such congruence-promoting efforts is particularly prominent to the extent that employees dwell on the threats that a pandemic holds for their organization. Practical implications—The study pinpoints how HR managers can leverage a negative situation—employees who cannot keep the harmful organizational impact of a life-threatening virus out of their minds—into productive outcomes, by channeling positive work energy, derived from their passion for work, toward activities that bring organizational problems into the open. Originality/value—This study adds to HR management research by unveiling how employees’ attempts to gather their coworkers around a shared work-related mindset can explain how their passion might spur reports of problem areas, as well as explicating how perceived pandemicrelated threats activate this process.