The power of connection: Exploring the role of identification in the emotional relationship between humans and robots in the hospitality industry

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dc.contributor.authorRodrigues, A. F.
dc.contributor.authorLoureiro, S. M. C.
dc.contributor.authorBilro, R. G.
dc.contributor.editorVrontis, D., Weber, Y., and Tsoukatos, E.
dc.date.accessioned2023-10-11T15:53:51Z
dc.date.available2023-10-11T15:53:51Z
dc.date.issued2023
dc.date.updated2023-10-11T16:54:10Z
dc.description.abstractIdentifying market trends is critical for companies to remain competitive, and using technologies such as Artificial Intelligence and Robotics is transforming all business industries and society, impacting experiences and relationships among people. The hospitality industry, which traditionally relies on Human-Human Interactions, is also undergoing technological transformation, with AI and social robots presenting significant potential for growth and new ways of interacting. However, technologies understanding how robots can improve hospitality services and increase customer satisfaction while maintaining a hospitable environment is crucial.eng
dc.description.versioninfo:eu-repo/semantics/publishedVersion
dc.event.date2023
dc.event.locationVilnius, Lithuaniaeng
dc.event.title16th Annual Conference of the EuroMed Academy of Business
dc.event.typeConferênciapt
dc.identifier.citationRodrigues, A. F., Loureiro, S. M. C., & Bilro, R. G. (2023). The power of connection: Exploring the role of identification in the emotional relationship between humans and robots in the hospitality industry. In D. Vrontis, Y. Weber, & E. Tsoukatos (Eds.), 16th Annual Conference of the EuroMed Academy of Business. Business Transformation in Uncertain Global Environments (pp. 1201-1203). EuroMed Press. https://emrbi.org/wp-content/uploads/2023/09/euromed2023-book-of-proceedings-2023-09-24.pdf
dc.identifier.isbn978-9963-711-98-7
dc.identifier.issn2547-8516
dc.identifier.urihttp://hdl.handle.net/10071/29423
dc.language.isoeng
dc.pagination1201 - 1203
dc.peerreviewedyes
dc.publisherEuroMed Press
dc.relation.ispartof16th Annual Conference of the EuroMed Academy of Business. Business Transformation in Uncertain Global Environments
dc.rightsopen access
dc.subjectSocial robotseng
dc.subjectHospitality industryeng
dc.subjectCustomer-robot identificationeng
dc.subjectCustomer-robot relationshipeng
dc.subjectCustomer well-beingeng
dc.subject.fosDomínio/Área Científica::Ciências Sociais::Economia e Gestãopor
dc.titleThe power of connection: Exploring the role of identification in the emotional relationship between humans and robots in the hospitality industryeng
dc.typeconferenceObject
dspace.entity.typePublicationen
iscte.identifier.cienciahttps://ciencia.iscte-iul.pt/id/ci-pub-98086
iscte.subject.odsTrabalho digno e crescimento económicopor
iscte.subject.odsIndústria, inovação e infraestruturaspor

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