Public leadership challenges in a complex context

Abstract

The objectives of this study are to identify the importance of teleworking during the COVID-19 pandemic and, evaluate the future development of this working form, characterize the process, identify its benefits and challenges, and present some solutions to deal with telework. To this end, the following research questions were formulated: (1) What areas of telework had the most significant impact during the COVID-19 pandemic? (2) What is the impact of telework on productivity? (3) What are the positive and negative aspects of teleworking? (4) What solutions do leaders propose for telework to intensify in the future? The sample for this study consists of 159 participants holding managerial positions. The data analyses were completed and allowed us to study the challenges of leadership in teleworking in direct public administrations. The results indicate that productivity is maintained, although productivity has decreased in the education sector. The positive aspects found were flexibility, better time management, that communication became simpler, and greater motivation. As negative aspects, we found changes in leadership, communication, and lack of material. To minimise the negative aspects of teleworking, the leaders essentially mentioned mixed-work (face-to-face and teleworking), distribution of appropriate material, training, teleworking regulation, and productivity control.