Model-Driven Service Level Management
| dc.contributor.author | Correia, Anacleto Cortez e | |
| dc.contributor.author | Brito e Abreu, Fernando | |
| dc.date.accessioned | 2016-12-07T14:29:02Z | |
| dc.date.available | 2016-12-07T14:29:02Z | |
| dc.date.issued | 2010 | |
| dc.date.updated | 2016-12-07T14:27:02Z | |
| dc.description.abstract | Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification. | por |
| dc.identifier.isbn | 978-3-642-13985-7 | |
| dc.identifier.issn | 10.1007/978-3-642-13986-4_10 | |
| dc.identifier.uri | http://dx.doi.org/10.1007/978-3-642-13986-4_10 | |
| dc.identifier.uri | https://ciencia.iscte-iul.pt/public/pub/id/18679 | |
| dc.identifier.uri | http://hdl.handle.net/10071/12188 | |
| dc.journal | Mechanisms for Autonomous Infrastructure, Management and Security | en_US |
| dc.language.iso | eng | por |
| dc.number | en_US | |
| dc.pagination | 85-88 | en_US |
| dc.peerreviewed | yes | por |
| dc.publisher | Springer-Verlag | por |
| dc.rights | embargoed access | por |
| dc.subject | IT Service Management | por |
| dc.subject | ITIL | por |
| dc.subject | SLA | por |
| dc.subject | MDA | por |
| dc.subject | DSL | por |
| dc.subject | NFR | por |
| dc.subject | BPMN | por |
| dc.title | Model-Driven Service Level Management | por |
| dc.type | bookPart | por |
| dc.volume | 6155 | en_US |
| degois.publication.firstPage | 85 | por |
| degois.publication.lastPage | 88 | por |
| degois.publication.location | Zurich, Switzerland | por |
| degois.publication.title | Mechanisms for Autonomous Infrastructure, Management and Security | por |
| dspace.entity.type | Publication | en |