Effect of website performance expectancy on customer satisfaction: online fashion performance

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dc.contributor.authorAmoriom, M.
dc.contributor.authorLoureiro, S. M. C.
dc.date.accessioned2018-07-12T15:50:40Z
dc.date.available2018-07-12T15:50:40Z
dc.date.issued2017
dc.date.updated2018-07-12T15:50:09Z
dc.description.abstractThis study builds on prevalent approaches of extending the applications of importance performance analysis (IPA) tool. Thus, we analyse the influence of Performance expectancy on Customer Satisfaction. The instruments employed were adapted from previous studies and pilot tested with a group of master students to verify clarity of meaning and comprehension. Findings reveal the stronger influence of three factor that emerge from performance expectancy: Usability, Reliability, Information Quality.por
dc.description.versioninfo:eu-repo/semantics/publishedVersion
dc.identifier10.15444/GFMC2017.06.07.02en_US
dc.identifier.doi10.15444/GFMC2017.06.07.02
dc.identifier.urihttps://ciencia.iscte-iul.pt/id/ci-pub-40883
dc.identifier.urihttp://hdl.handle.net/10071/16355
dc.journal2017 Global Fashion Management Conferenceen_US
dc.language.isoengpor
dc.pagination536-539en_US
dc.peerreviewedyespor
dc.publisherGlobal Alliance of Marketing & Management Associationspor
dc.relationinfo:eu-repo/grantAgreement/FCT/5876/147442/PTpor
dc.rightsopen accesspor
dc.subjectInformation qualitypor
dc.subjectUsabilitypor
dc.subjectPerformance expectancypor
dc.subjectCustomer satisfactionpor
dc.titleEffect of website performance expectancy on customer satisfaction: online fashion performancepor
dc.typeconferenceObjectpor
degois.publication.firstPage536por
degois.publication.lastPage539por
degois.publication.title2017 Global Fashion Management Conferencepor
dspace.entity.typePublicationen

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