The contribution of organizational intelligence in creating value in companies: the case of European Airlines

Abstract

Organizational knowledge management distinguishes organizations management within the field of business process management, aiming to sustain knowledge and intelligence towards value creation. The presented research aims to verify if the application of knowledge management within a European airline results in Organizational Intelligence and leads towards value creation, applied via effective and efficient business process management. The approach considers a conceptual reference framework towards Organizational Intelligence creation. The results of the applied methodology sustain a case study approach focusing on the 2014 project portfolio within the IT department of ABC-airline. The executed survey conducts information with specific reference to the present executed projects, applying further methodologies, presented within the conceptual reference framework. A case study approach, aligned with a survey implementation, questions the integration of knowledge management, the creation of value and with reference to business processes, defines the maturity levels – such as ad hoc, defined, standardized, measured, controlled and continuous improvement – within the organization. The survey accesses the degree of process maturity, leading towards a strategic recommendation grounded on the results, which indicate the internal implementation level of knowledge management and business process management. The results stress the importance of knowledge management contribution towards the creation of Organizational Intelligence, based on business process maturity.