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http://hdl.handle.net/10071/9585
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Title: Value-in-use in a B2B food service logistic context
Authors: Ferreira, L.
Menezes, J.
Keywords: Value-in-use
Value co-creation
Service experience
Logistic providers
Issue Date: 2015
Publisher: Ualg- ESGHT
Abstract: The main objective of this research is to understand the way a provider participates and contributes in the value co-creation process and identify the drivers that contribute to it. Given the nature of the phenomena under study a qualitative research approach was chosen to conduct this study. To reach a deep understanding about the phenomena in the B2B empirical context where it takes place, a case study was conducted and data was collected through semi-structured interviews to key informants involved in the process. A link between value-in-use dimensions emerged suggesting the importance to the logistic provider to adapt its operation and internal organization in order to better contribute to the value creation process. The mechanisms that influence the experience lived by the logistic provider’s customer were identified and point to the importance of interactions and building a strong relationship in order to create a trust and collaborative environment between companies.
Peer reviewed: Sim
URI: https://ciencia.iscte-iul.pt/public/pub/id/20227
http://hdl.handle.net/10071/9585
ISSN: 2182-8458
Publisher version: http://tmstudies.net/index.php/ectms/article/view/769
Appears in Collections:BRU-RI - Artigo em revista científica internacional com arbitragem científica

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