Social workers’ communication competence in talking to parents: Childcare intervention in Kazakhstan

Abstract

This research aimed to explore communication competence adopted in the social work interaction with parents in childcare intervention, specifically in the context of Kazakhstan. The study further examined what modes of communication are used in the interaction, what role communication plays in social work practices, strategies applied to tackle obstacles in conducting effective communication with parents regarding childcare services. Qualitative methods were conducted through semi-structured interviews with seven social workers, and the thematic analysis was done using MAXQDA software to discover experiences of social workers' interaction with parents. The findings revealed that verbal communication, the ability to actively listen and empathize are the primary approaches to maintaining interaction with service users. This research recognized the critical role of communication in social work practice, particularly in childcare interventions, where social workers must navigate power imbalances, misconceptions, and practical barriers to establish trust and facilitate positive outcomes for children and their families. Addressing these challenges requires clear communication, building trust, and convey genuineness in engaging parents as partners in the intervention process. The research underscores the importance of ongoing training and support for social workers in Kazakhstan, emphasizing the necessity for professional development.