Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/29276
Author(s): | Rodrigues, L. F. Oliveira, A. Rodrigues, H. |
Date: | 2023 |
Title: | Technology management has a significant impact on digital transformation in the banking sector |
Journal title: | International Review of Economics and Finance |
Volume: | 88 |
Pages: | 1375 - 1388 |
Reference: | Rodrigues, L. F., Oliveira, A., & Rodrigues, H. (2023). Technology management has a significant impact on digital transformation in the banking sector. International Review of Economics and Finance, 88, 1375-1388. https://doi.org/10.1016/j.iref.2023.07.040 |
ISSN: | 1059-0560 |
DOI (Digital Object Identifier): | 10.1016/j.iref.2023.07.040 |
Keywords: | IT management Project management Banking Digital transformation |
Abstract: | Technology management and a good relationship among employees are vital keys to assure any digital transformation process. We may therefore rightly ask “What are the main drivers influencing IT and non-IT employee relationships that may have an impact on digital transformation in the banking sector?“. Aiming to identify those drivers, we developed a questionnaire for an exploratory study into employees' perceptions of the IT or non-IT measures undertaken to improve any digital transformation project. We had a sample of 604 bank employees working in software development. Leximancer was used as a qualitative technique tool for content textual analyses. The findings highlighted seven key factors that have an impact on digital transformation, namely: department, lack of cooperation, communication, requests, experience, relationship, and business. Internal clients tend to have a negative perception of IT developers mainly due to a lack of understanding of business requests. This study contributes to scholarship with a conceptual model to explain the main concepts that may affect the relationship between IT and non-IT employees’ and departments teamwork in the digital transformation process, in the banking sector specifically. We also contribute by identifying the most important elements to achieve organizational success. |
Peerreviewed: | yes |
Access type: | Open Access |
Appears in Collections: | BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica |
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article_97255.pdf | 2,49 MB | Adobe PDF | View/Open |
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