Utilize este identificador para referenciar este registo: http://hdl.handle.net/10071/28216
Autoria: Brás, J. C.
Pereira, R.
Moro, S.
Data: 2023
Título próprio: Intelligent process automation and business continuity: Areas for future research
Título da revista: Information
Volume: 14
Número: 2
Referência bibliográfica: Brás, J. C., Pereira, R., & Moro, S. (2023). Intelligent process automation and business continuity: Areas for future research. Information, 14(2), 122. http://dx.doi.org/10.3390/info14020122
ISSN: 2078-2489
DOI (Digital Object Identifier): 10.3390/info14020122
Palavras-chave: Business continuity
Governance
Risk
Compliance
Robotic process automation
Intelligent process automation
Business process management
Resumo: Robotic process automation and intelligent process automation have gained a foothold in the automation of business processes, using blocks of software (bots). These agents interact with systems through interfaces, replacing human intervention with the aim of improving efficiency, reducing costs and mitigating risks by ensuring and enforcing compliance measures. However, there are aspects of the incorporation of this new reality within the business continuity lifecycle that are still unclear, and which need to be evaluated. This study provides a multivocal literature review of robotic process automation and intelligent process automation correlated with business continuity, to identify the level of awareness of these two emerging forms of automation within the business continuity management lifecycle. Based on the reviewed literature, the study develops a discussion of the main research areas for investigation, identifying what is attracting the attention of practitioners and researchers and which areas they highlight as promising for future research. Numerous sources from relevant backgrounds reveal an interest in these interrelated topics but there as yet is little or no information available on the direct connection between them.
Arbitragem científica: yes
Acesso: Acesso Aberto
Aparece nas coleções:ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica

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