Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10071/20814
Autoria: | Ma, S. Silva, M. G. Trigo, V. Callan, V. J. |
Data: | 2020 |
Título próprio: | The Influence of emotional labor and emotional intelligence on job performance: Does ownership type matter? A comparison of public and private organizations in China |
Volume: | 43 |
Número: | 9 |
Paginação: | 745 - 756 |
ISSN: | 0190-0692 |
DOI (Digital Object Identifier): | 10.1080/01900692.2019.1646276 |
Palavras-chave: | Emotional labor Emotional intelligence Job performance Public and private Organizations in China |
Resumo: | Given the limited knowledge about the effect of contextual factors of organizational ownership types on emotional labor, this research addresses two main questions: (1) whether emotional labouror varies among organizations with different ownership types; and (2) whether emotional labor and emotional intelligence relate to job performance in different ways in public and private organizations. This paper exames the research questions with 306 self-report questionaires from the public sector, domestic privately-owned enterprises and foreign-invested firms in China. Significant differences were found in the emotional labor reported in public and private organizations. Overall, emotional labor was found to have a significant effect on in-role performance, and emotional intelligence moderated the link between emotional labor and job performance in public organizations, but not in private organizations. |
Arbitragem científica: | yes |
Acesso: | Acesso Aberto |
Aparece nas coleções: | BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Complete Text_IJPA_revision.pdf | Versão Aceite | 533,03 kB | Adobe PDF | Ver/Abrir |
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