Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10071/20402
Autoria: | Pestana, M. Pereira, R. Moro, S. |
Data: | 12-Mar-2020 |
Título próprio: | Improving health care management in hospitals through a productivity dashboard |
Volume: | 44 |
Número: | 4 |
ISSN: | 0148-5598 |
DOI (Digital Object Identifier): | 10.1007/s10916-020-01546-1 |
Palavras-chave: | Health information systems Business intelligence Dashboard Hospital management KPI |
Resumo: | Health information systems have been developed to help hospital managers steer daily operations, including key performance indicators (KPIs) for monitoring on a time-aggregated basis. Yet, current literature lacks in proposals of productivity dashboards to assist hospitals stakeholders. This research focuses on two related problems: (1) hospital organizations need access to productivity information to improve access to services; and (2) managers need productivity information to optimize resource allocation. This research consists in the development of dashboards to monitor information obtained from a hospital organization to support decision makers. To develop and evaluate the productivity dashboard, the Design Science Research (DSR) methodology was adopted. The dashboard was evaluated by stakeholders of a large Portuguese hospital who contributed to iteratively improving its design toward a useful decision support tool. Additionally, it was ascertained that monitoring productivity needs more study and that the dashboards on these themes are valuable assets at a monitoring level and subsequent decision-making process. |
Arbitragem científica: | yes |
Acesso: | Acesso Aberto |
Aparece nas coleções: | ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica |
Ficheiros deste registo:
Não existem ficheiros associados a este registo.
Todos os registos no repositório estão protegidos por leis de copyright, com todos os direitos reservados.