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Title: Evaluation and control process in higher education institutions: a comparative analysis
Authors: Patrício, M. T.
Keywords: Performance management
Higher education
Key performance indicators
Evaluation and control process
Issue Date: 2019
Publisher: Emerald
Abstract: Purpose The purpose of this paper is to study the evaluation and control processes in the governance systems of higher education institutions (HEIs). Design/methodology/approach This study compares the performance and control processes of strategic management in four HEIs in two European countries with binary systems – Portugal and The Netherlands. Using a case study approach, the authors find that HEIs with different missions and contexts have performance and control systems that are generally indistinguishable. Findings The controlling strategies in the public HEIs have taken on isomorphic characteristics based on processes that enhance competition, decentralize functions and solidify performance management. Originality/value In this paper, the authors “unpackage” strategic management to focus on the forms of control associated with performance evaluation. Performance evaluation is central to the management process and increasingly assuming an integral part of the institution’s identity and culture.
Peer reviewed: yes
DOI: 10.1108/QAE-02-2019-0019
ISSN: 0968-4883
Appears in Collections:CIES-RI - Artigos em revista científica internacional com arbitragem científica

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