Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10071/17762
Autoria: | Duarte, A. P. Neves, J. G. Gomes, D. R. Moisés, G. A. |
Data: | 2019 |
Título próprio: | Corporate social responsibility, job satisfaction, and customer orientation in Angola |
Volume: | 15 |
Número: | 1-2 |
Paginação: | 93 - 109 |
ISSN: | 1746-0573 |
DOI (Digital Object Identifier): | 10.1504/WREMSD.2019.098469 |
Palavras-chave: | Corporate social responsibility Job satisfaction Employee customer orientation Angola Africa Tourism and hospitality Hotels Job attitudes and behaviours |
Resumo: | This study sought to examine the effect of corporate social responsibility (CSR) on employees' costumer orientation through the mediating role of job satisfaction for a sample of tourism and hospitality employees in Angola. Data were collected from 125 respondents using anonymously completed structured questionnaires. Perceived CSR was assessed by the scale developed by Martínez et al. (2013), which includes social, economic and environmental issues. Job satisfaction was measured using Lima et al.'s (1994) job-facet scale, while customer orientation was evaluated using a reduced version of Saxe and Weitz's (1982) customer-orientation scale. The three dimensions of CSR in question have dissimilar levels of association with customer orientation. Only perceptions of company engagement in social CSR practices explain employees' customer orientation, and the relationship is partially mediated by job satisfaction. Additional studies with larger samples and longitudinal designs are needed to determine further the influence of CSR on employees' job satisfaction and customer orientation. |
Arbitragem científica: | yes |
Acesso: | Acesso Aberto |
Aparece nas coleções: | BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Duarte et al 2019 CSR Angola pos print.pdf | Pós-print | 222,19 kB | Adobe PDF | Ver/Abrir |
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