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http://hdl.handle.net/10071/15718
acessibilidade
Title: Technology and the ‘servicelisation’ of labour: from immateriality to innovative uncertainty
Authors: Almeida, P. P.
Keywords: Servicelisation
Service economy
Immateriality
Logic of service
Networks
Issue Date: 2008
Publisher: Intellect
Abstract: This article discusses the concepts of ‘servicelisation’ of labour and innovation incomplex organisational contexts. We consider that, at the present stage of societaldevelopment, the expansion of services itself represents the course from one industrialmodel to another, i.e. to a set of ways or methods of producing that are different.It is thus possible to speak of a ‘configuration of users’. In a ‘service economy’, theservice products are global and are not generally decomposable, so that it is thecustomer/user who assesses the satisfaction involved in consuming them, even beingable to intervene in their production. Besides, technology and immateriality are nowfundamental to the service logic. This article also proposes some alternative ways foranalysing the organisational structures dealing with such new phenomena.
Peer reviewed: yes
URI: https://ciencia.iscte-iul.pt/id/ci-pub-18380
http://hdl.handle.net/10071/15718
DOI: 10.1386/pjss.7.2.103_1
ISSN: 1476-413X
Appears in Collections:CIES-RN - Artigos em revistas científicas nacionais com arbitragem científica

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