Skip navigation
User training | Reference and search service

Library catalog

Retrievo
EDS
b-on
More
resources
Content aggregators
Please use this identifier to cite or link to this item:

acessibilidade

http://hdl.handle.net/10071/14540
Full metadata record
acessibilidade
DC FieldValueLanguage
dc.contributor.authorFerreira, F.-
dc.contributor.authorJalali, M. S.-
dc.contributor.authorZavadskas, E. K.-
dc.contributor.authorMeidute-Kavaliauskiene, I.-
dc.date.accessioned2017-10-26T16:47:22Z-
dc.date.available2017-10-26T16:47:22Z-
dc.date.issued2017-
dc.identifier.issn1648-4460-
dc.identifier.urihttp://hdl.handle.net/10071/14540-
dc.description.abstractTechnological advances have increased the diversity of payment instruments and transaction channels, heightening consumers' expectations for services in this regard. Coupled with an increasing competitiveness of the banking industry, this has emphasized the great importance of understanding consumers' choices of payment instruments. In order to meet their customers' expectations, banks have to understand what determines their choices of payment instruments. This study aims to uncover these determinants of payment instrument choice, through the use of cognitive mapping to structure the decision problem, and its combination with the Choquet integral to identify the overall preferred payment instrument from the user perspective. The results show that direct debits and electronic cards constitute the preferred payment instruments, and automated teller machines (ATMs) and point-of-sale (POS) the overall preferred transaction channels. Understanding consumers' choices of payment instrument, the factors underlying them and their interactions can contribute to better planning by banks at the distribution channel level. Strengths, limitations and managerial implications of our proposal are also discussed.eng
dc.language.isoeng-
dc.publisherVilnius University-
dc.relationinfo:eu-repo/grantAgreement/FCT/5876/147442/PT-
dc.rightsopenAccesspor
dc.subjectChoquet integraleng
dc.subjectCognitive mappingeng
dc.subjectDdecision-makingeng
dc.subjectPayment instrumentseng
dc.subjectStrategy planningeng
dc.titleAssessing payment instrument alternatives using cognitive mapping and the choquet integraleng
dc.typearticle-
dc.pagination170 - 187-
dc.publicationstatusPublicadopor
dc.peerreviewedyes-
dc.journalTransformations in Business and Economics-
dc.distributionInternacionalpor
dc.volume16-
dc.number2-
degois.publication.firstPage170-
degois.publication.lastPage187-
degois.publication.issue2-
degois.publication.titleAssessing payment instrument alternatives using cognitive mapping and the choquet integraleng
dc.date.updated2019-04-02T15:58:22Z-
dc.description.versioninfo:eu-repo/semantics/publishedVersion-
dc.subject.fosDomínio/Área Científica::Ciências Sociais::Economia e Gestãopor
iscte.identifier.cienciahttps://ciencia.iscte-iul.pt/id/ci-pub-39862-
iscte.alternateIdentifiers.wosWOS:000402941200010-
iscte.alternateIdentifiers.scopus2-s2.0-85026520723-
Appears in Collections:BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica

Files in This Item:
acessibilidade
File Description SizeFormat 
Ferreira et al. (2017) TBE.pdfVersão Editora997.48 kBAdobe PDFView/Open


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpace
Formato BibTex MendeleyEndnote Currículo DeGóis 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.