Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10071/10500
Autoria: | Duarte de Almeida, I. Vilas-Boas, J. Cabral, A. A. |
Data: | 2015 |
Título próprio: | Developing a structured and strategically focused performance assessment system |
Volume: | 9 |
Número: | 6 |
Paginação: | 1134 - 1140 |
ISSN: | 2010-376X |
Palavras-chave: | Strategic performance assessment systems Key Performance Indicators (KPIs) Analytical Hierarchy Process (AHP) |
Resumo: | The number and adequacy of Performance-Indicators (PIs) for organisational purposes are core to the success of organisations and a major concern to the sponsor of this research. This assignment developed a procedure to improve a firm’s performance assessment system, by identifying two key-PIs out of 28 initial ones, and by setting criteria and their relative importance to validate and rank the adequacy and the right number of operational metrics. The Analytical-Hierarchy-Process was used with a synthesis-method to treat data coming from the management inquiries. Although organisational alignment has been achieved, business processes should also be targeted and PIs continuously revised. |
Arbitragem científica: | yes |
Acesso: | Acesso Aberto |
Aparece nas coleções: | BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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WASET_Developing_a_Structured.pdf | Versão Editora | 290,84 kB | Adobe PDF | Ver/Abrir |
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