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Author(s): Duarte de Almeida, I.
Vilas-Boas, J.
Cabral, A. A.
Date: 2015
Title: Developing a structured and strategically focused performance assessment system
Volume: 9
Number: 6
Pages: 1134 - 1140
ISSN: 2010-376X
Keywords: Strategic performance assessment systems
Key Performance Indicators (KPIs)
Analytical Hierarchy Process (AHP)
Abstract: The number and adequacy of Performance-Indicators (PIs) for organisational purposes are core to the success of organisations and a major concern to the sponsor of this research. This assignment developed a procedure to improve a firm’s performance assessment system, by identifying two key-PIs out of 28 initial ones, and by setting criteria and their relative importance to validate and rank the adequacy and the right number of operational metrics. The Analytical-Hierarchy-Process was used with a synthesis-method to treat data coming from the management inquiries. Although organisational alignment has been achieved, business processes should also be targeted and PIs continuously revised.
Peerreviewed: yes
Access type: Open Access
Appears in Collections:BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica

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