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http://hdl.handle.net/10071/10500| Author(s): | Duarte de Almeida, I. Vilas-Boas, J. Cabral, A. A. |
| Date: | 2015 |
| Title: | Developing a structured and strategically focused performance assessment system |
| Volume: | 9 |
| Number: | 6 |
| Pages: | 1134 - 1140 |
| ISSN: | 2010-376X |
| Keywords: | Strategic performance assessment systems Key Performance Indicators (KPIs) Analytical Hierarchy Process (AHP) |
| Abstract: | The number and adequacy of Performance-Indicators (PIs) for organisational purposes are core to the success of organisations and a major concern to the sponsor of this research. This assignment developed a procedure to improve a firm’s performance assessment system, by identifying two key-PIs out of 28 initial ones, and by setting criteria and their relative importance to validate and rank the adequacy and the right number of operational metrics. The Analytical-Hierarchy-Process was used with a synthesis-method to treat data coming from the management inquiries. Although organisational alignment has been achieved, business processes should also be targeted and PIs continuously revised. |
| Peerreviewed: | yes |
| Access type: | Open Access |
| Appears in Collections: | BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| WASET_Developing_a_Structured.pdf | Versão Editora | 290,84 kB | Adobe PDF | View/Open |
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