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Issue DateTitleAuthor(s)TypeAccess Type
2015Customer journey: a customer experience and decision making tool in the e-commerce context10071/11128Petra, Mafalda Melo GouveiamasterThesisrestrictedAccess
28-May-2015E-customer care metrics improvement plan : the case of a food retailer chain10071/8966Sampaio, Tiago João GasparmasterThesisrestrictedAccess